Privacy Policy

Welcome to RedHorizon Hotel. We respect your privacy and are committed to protecting your personal information. This policy describes our practices regarding the collection, use, and disclosure of information when you interact with our services, including our website, mobile app, and in-person interactions.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Guest Stay Information: Arrival and departure dates, room preferences, special requests
• Payment Information: Credit/debit card details, billing address
• Technical Information: IP address, browser type, device information, website usage data
• Communication Data: Information you provide when contacting us (e.g., emails, feedback)

How We Use Your Information

We use your information for the following purposes:

• Process and manage your reservations
• Provide customer support and respond to inquiries
• Personalize your stay and offer tailored services
• Send you marketing communications (with your consent)
• Analyze website and app usage to improve our services
• Comply with legal obligations and industry standards

Data Sharing

We may share your information with:

• Trusted third-party service providers who assist us in delivering services (e.g., payment processing, IT support)
• Business partners for joint marketing initiatives (with your consent)
• Law enforcement or regulatory authorities as required by law

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Your Choices and Rights

You have the right to:

• Access, correct, or delete your personal information
• Object to or restrict the processing of your information
• Withdraw your consent for marketing communications
• Lodge a complaint with a supervisory authority